IMPORTANT POINTS TO BE COMPLIED WITH BY PASSENGERS PRIOR TO FLIGHT
- When purchasing your tickets, do not forget to learn the time you need to be at the airport prior to your flight.
- For your own safety, please prepare your own luggage and do not accept any items or packages given to you to be delivered to someone else.
- Obtain information from the airline regarding safety procedures for the destination and departure countries.
For Your Safety:
Attend to your bags and possessions at all times. Do not leave bags unattended even for a very short period. Do not forget, unattended luggage will be confiscated and/or destroyed by the Security Staff.
Do not accept any packages from strangers.
Do not joke about having weapons or bombs to indicate terrorist activity. Do not forget! Such statements may lead to misunderstandings.
WISHING YOU A PLEASANT JOURNEY
We Would Like to Call Your Attention To The Following Security Issues:
1 If security is thought of as a chain, the strongest link in this chain is the people who use the airlines: In other wordsYou!
2 If you haven't prepared your own luggage or your luggage has been taken to the airport without you attending to it, please inform the security staff about this.
3 Please inform the security staff of any suspicious behavior of others during the security checks, at the terminal or on board.
4 If you notice any luggage, mobile phone or packages left behind on board while leaving the aircraft, please let the cabin crew know.
5 Do not accept any luggage or package from anyone due to excess weight etc. during checkin.
6 Please assist the security staff while they talk you through the procedures, bearing in mind that this is for your own safety.
7 Please keep in mind that any illegal activity in our airports or on our aircraft will negatively impact our country.
9 Ask for information from airline companies regarding Barred Commodities on board or at the sterile areas or visit our website.
To Avoid Wasting Time and Causing Queues during Security Checks;
a While waiting for your turn at the security check points and without waiting for a prompt from the staff, if you prepare any items such as mobile phones, pens, pocket change and jackets, coats, overcoats and belts to be placed on Xray device this will save time.
b For Flight Safety, it is forbidden to take on board any kind of sharp, flammable or flashing items. Therefore, you will save time if you put any of these items you may have into your luggage going into cargo at the checkin desks before arriving at the security check points.
c Please put your hand luggage and any electrical/electronic equipment on the xray machine conveyor belt, taking them out of their bags/covers to be checked individually.
d At the Check Point, without waiting for a warning from the duty staff, please queue in front of the check point and prepare yourself as explained above in the quickest manner.
e Do not cross the red line before the person in front of you is cleared.
f In case of an alarm signal from the Gate Metal Detector, please check if you have any metal items on you and go through the detector again; if a signal is heard again please act according to the instructions of the security staff.
g If you have any valuable items on you such as gold jewelry or money please let the security staff know in advance to arrange a private search in a closed cabin.
h The xray causes damage only to professional cinema film. If you are carrying such film, you will need to bring a charge tent with you to the security check point for a manual check to be carried out.
i Security Devices are in accordance with health standards and with permission from the Georgian Atomic Energy Commission. The devices are checked at regular intervals.
j Please do not ask to be exempt from security checks; security checks are for everybody.
k It is forbidden to enter the airports in possession of weapons, explosives, imitation guns, toys etc., which may be used for illegal activity; if you have such items with you, you need to report this at the check points.
FAMILIES WITH CHILDREN
In order to maintain a secure environment within our airports for passengers and their relatives, all our guests visiting our airports are subject to security checks regardless of age.
Please see below our timesaving suggestions at the security check points for families traveling with children;
Items Subject to x-ray Check:
- All luggage/handbags and laptops including those belonging to your children are checked through the x-ray device. All baby push chairs, potties, chairs and similar items which are suitable in size for the xray device are also checked.
We would like to remind you that:
- When arriving at the Security Check Point, you need to place all the items in your child's pockets in the plastic trays provided and put it through the x-ray device;
- Manual search is performed by the security staff for items which are too large to go through the x-ray device; maximum care is taken during this procedure to avoid any damage to your items;
At Gate Metal Detector Points:
- All items such as push chairs and cradles must be put through the Gate Metal Detectors for the Security Staff to be able to carry out the security checks in an attentive and careful manner;
- During this time, you should not give your child over to be taken care of by 3rd parties in front of or behind you;
- People traveling with children but without a companion who may be offered help from other passengers, can assist the Security Staff by taking into consideration the instructions from them in this respect;
- Security staff may ask for your assistance during security checks involving children.
Restricted items list includes the most common items and gives a rough idea. Items that are not included in the list, but are considered to have potential to be used as a weapon cannot be allowed.
Restricted items brought to the airport can be inspected at the security check points and withheld due to security reasons.
1) Guns and Firearms and Components
a) Any and all kinds and sizes of guns, weapons and rifles
b) Fake Firearms and Imitations, toy weapons
c) Air rifles (pressured and Co2), weapons shooting balls/beads/paint/slugs/firing blank/sportive, etc. and their capsules
d) Hidden Guns, Camouflaged and Hand-made Guns (Guns in shape of a lighter or pen, walking stick, etc.)
e) Any and all kinds of parts of a weapon, magazines and ammunition
f) Signal flare guns, starter's pistol, emergency pistols and cartridge
g) Pointed/Sharp/Penetrating-Edged Weapons
2) Pointed/Sharp/Penetrating-Edged Items/Objects
a) Sports items
e) Repair, construction tools
3) Blunt and Obtuse Weapons/Objects/Items
4) Explosives and Explosive Mechanisms and Components
5) Combustible and flammable liquids and gases
6) NBC and Hazardous/Toxic Materials
7) Liquids listed under LAG restrictions
c) Aerosols and Sprays
d) All other items similar to the aforementioned items
Shopping & Dining
See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs
Your way to a secure parking space! Benefit from the attractive online parking offers of Esenboga Airport
Real-time information of arrival and departure flights at Esenboga Airport
Frequently Asked Questions
Transportation with Havas Services:
You can use HAVAS services to come to our Terminal from city center which depart every half hour from ASTI passenger arrivals hall between 03:00 – 21:00 hours or from Havas Terminal at Ulus 19 May Stadium’s B entrance between 03:00 – 21:30. Between 21:00 – 03:00 Havas buses make arrangements according to departure hours of flights.
After your arrival at Esenboga Airport, to go to the city center, you can use Havas services from their bus stop in front of Domestic-International Lines Arrivals Floor. Bus stop is on the right side of entrance. Buses do not have fixed schedule and depart according to arrival times of flights.
For detailed information regarding Havas Services: www.havas.com.trTransportation by Bus:
For detailed information regarding bus line 442 which make a ring tour of Airport – ASTİ – Kızılay: www.belkoair.comTransportation by Taxi:
If you wish to use a taxi from our terminal, for detailed information: www.esenbogataksi.com
Telephones: +90 312 390 00 00 / 1258 – 1705 +90 312 398 08 97 – 98
Esenboga Airport Hotel *****
Esenboga Havalimanı Yolu 16.Km Saray / Ankara
Tel: +90 312 399 47 00
Fax: +90 312399 46 98
Büyük Anadolu Hotel *****
Esenboga Havalimanı Yolu 27.Km Akyurt / Ankara
Tel: +90 312 841 64 64
Fax: +90 312841 62 30
THY Domestic Lines CIP Lounge: Turkish Airlines Business Class and Elit Card holder passengers can make use of this hall which is operated by Turkish Airlines and situated outside of terminal building, near Domestic Lines Arrivals floor.
THY International Lines CIP Lounge: Turkish Airlines Business Class and Elit Card holder passengers can make use of this hall which is operated by Turkish Airlines and situated at International Lines Departures floor, in the upper floor of cleared area after passport control.
Wings Prime Class Lounge: “Primeclass” passengers, card owners specified by Akbank, Priority class card holders and guests of other contracted institutions can make use of this facility free of charge while other passengers need to pay usage fee. WINGS “primeclass” Lounge is located at Domestic Lines Departures Floor in the lower floor of cleared area after second security control.
Is Bankasi Millenium Lounge: All Is Bankasi Credit Card holders and First and Business Class passengers of contracted airlines can benefit from services of İs Bankasi Millenium Lounge free of charge. Other passengers can also make use of the services of this hall by paying usage fee. Is Bankasi Millenium Lounge is located at International Lines Departures floor, upper floor of the cleared area after passport control.
“Primeclass” CIP Service of TAV Airports Holding Co. is a personalized CIP service understanding which passengers who would like to save time, stay away from the stress of airports rush before or after flights and be hosted in a comfortable environment can utilize.
This special service which will make you feel yourself in a different way opens the doors to a world of privileges with its wide spectrum service offered under Prime Pack brand.
Prime Pack hosts primeclass guests with its staff equipped with a professional service understanding.
Our guests are welcomed by our expert “primeclass” hostess and portage staff at the entrance door of our terminal, x-ray pass, check-in and passport procedures are made with the assistance of our hostesses. Resting of our passengers at CIP Lounge in a specially designed comfort and environment excluded from crowd, noise pollution and flight chasing stress.
At the lounge, our guests can use internet facilities, eat and drink at cold and hot buffet while watching the latest news. When it is time for boarding they are seen off by CIP hostess at aircrafts door.
Guests can benefit from “primeclass” comfort on their arrival and during their domestic line flights too.
“Primeclass” is a boutique CIP service offered to all passengers regardless of airline or class, of any age and any profession, whose time is valuable, fond of comfort and travelling without stress. You can take advantage of this special service offered by “primeclass” by making a reservation at least 48 hours before your flight.
For reservation and detailed information:
Related person: Özge KONDOLOT
Telephone: +90 312 590 40 64
For receiving information regarding escort services provided by airline companies you must apply to airline companies of your preference.
You can consult our Lost Property department for articles forgotten in our terminal.
TAV Esenboga Lost Property: +90 312 590 43 88
Due to our directives, Lost Property deliveries are made to the owner of the property or to third persons legally appointed as proxy, only from our Lost Property Office in person.
Working hours of Lost Property Department:
Every Day of the Week: 10:00 – 22:00