Contact Information

Contact Information

Call Center

0850 222 9828

 
TAV Esenboga Operator 0 312 590 40 00  
Fax 0 312 590 40 41  
TAV Esenboga Terminal Operations Management 0 312 590 43 81  
Domestic Lines Departures Information 0 312 590 43 91 - 92  
International Lines Departures Information 0 312 590 43 90  
Domestic-International Lines Arrivals Information 0 312 590 43 93  
TAV Esenboga Lost Property 0 312 590 43 88  
TAV Esenboga Technical Failures Hotline

0 312 590 43 82

 
TAV Airports Holding 0 212 463 30 00 www.tavhavalimanlari.com.tr

info@tav.aero
Ankara Esenboga Airport 0 312 590 40 00 info_esb@tav.aero
İzmir Adnan Menderes Airport 0 232 455 00 00 www.adnanmenderesairport.com.

info@adb.tav.aero
Georgia Tbilisi International Airport +995 32 310 421-341 www.tbilisiairport.com

info.tbs@tav.aero
Georgia Batumi International Airport +995 222 351 00 www.batumiairport.com

info.tbs@tav.aero
Tunisia Monastir Habib Bourguiba International Airporti +216 73 520 000 www.monastirairport.com

info@tav.aero
Havaş 0 312 398 03 12 www.havas.com.tr

info@havas.net
ATU Duty Free 0 312 398 21 00 www.atu.com.tr

info@atu.com.tr
BTA Catering Services 0 312 590 30 00 www.bta.com.tr

info@bta.com.tr
Primeclass 0 312 590 40 91 www.primeclass.com.tr

primeclass@tav.aero
TAV Tourism Ankara 0 312 310 10 11 www.tavtourism.com
www.tavport.com
tavtourism@tav.aero
Altıntop Tourism +90 312 398 21 88 - 89  
Atlas Jet Aviation Co. 0 212 663 20 00  
Azerbaijan Airlines 0 312 427 26 77  
Başkent Aviation Tourism Travel Limited 0 312 435 73 97  
Borajet Aviation Transportation Aircraft Maintenance Repair Co. 0 212 541 25 25  
Fly Cargo Service 0 212 663 37 18  
Gözen Security Services Co. 0 212 662 10 91  
Gözen Aviation Co. 0 212 662 10 62  
İran Airlines 0 312 427 84 18  
KTHY 0 312 398 03 13 / 1277  
Libya Airlines 0 212 570 50 44  
Lufthansa Airlines 0 312 398 03 74  
Mega Sky Limited 0 312 434 53 44  
Onur Air Trans. Co. 0 212 663 23 00  
Pegasus Air Trans. Co. 0 212 697 77 77  
Qatar Airlines Co. 0 312 398 22 10  
Saudi Arabian Airlines 0 212 213 09 80  
THY A.O 0 312 398 01 00  
Trek Tour. Ind. & Tra. Co. 0 312 425 71 41 - 0 212 513 13 97  
TGS 0 312 590 40 00 / 4801  
Havaş 0 312 398 03 12  
Çelebi 0 312 398 08 80  
Email   info_esb@tav.aero
Customer Relations   cr_esb@tav.aero
Human Resources   hr.esenboga@tav.aero

Useful Information

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Esenboga Airport

Flight Information
Flight Information

Real-time information of arrival and departure flights at Esenboga Airport

Frequently Asked Questions

As schedules, price information and ticket operations regarding flights are under the control and responsibility of airline companies, we would like to remind you that you can access to detailed and accurate information from airline companies of your choice.

Transportation with Havas Services:

You can use HAVAS services to come to our Terminal from city center which depart every half hour from ASTI passenger arrivals hall between 03:00 – 21:00 hours or from Havas Terminal at Ulus 19 May Stadium’s B entrance between 03:00 – 21:30. Between 21:00 – 03:00 Havas buses make arrangements according to departure hours of flights.

After your arrival at Esenboga Airport, to go to the city center, you can use Havas services from their bus stop in front of Domestic-International Lines Arrivals Floor. Bus stop is on the right side of entrance. Buses do not have fixed schedule and depart according to arrival times of flights.

For detailed information regarding Havas Services: www.havas.com.tr

Transportation by Bus:

For detailed information regarding bus line 442 which make a ring tour of Airport – ASTİ – Kızılay: https://www.ankaraair.com/

Transportation by Taxi:

If you wish to use a taxi from our terminal, for detailed information: www.esenbogataksi.com

Telephones: +90 312 390 00 00 / 1258 – 1705 +90 312 398 08 97 – 98

Hotels in the vicinity of our airport:

Anadolu Hotel *****
Esenboga Havalimanı Yolu 27.Km Akyurt / Ankara
Tel: +90 312 841 64 64
Fax: +90 312841 62 30
www.buyukanadoluhotel.com
info@buyukanadoluhotel.com
Yes. You need to make your subscription within one hour after your entrance in our parking.
Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.
There are 4 CIP Lounge in our terminal:

THY Domestic Lines CIP Lounge: Turkish Airlines Business Class and Elit Card holder passengers can make use of this hall which is operated by Turkish Airlines and situated outside of terminal building, near Domestic Lines Arrivals floor.

THY International Lines CIP Lounge: Turkish Airlines Business Class and Elit Card holder passengers can make use of this hall which is operated by Turkish Airlines and situated at International Lines Departures floor, in the upper floor of cleared area after passport control.

Wings Prime Class Lounge: “Primeclass” passengers, card owners specified by Akbank, Priority class card holders and guests of other contracted institutions can make use of this facility free of charge while other passengers need to pay usage fee. WINGS “primeclass” Lounge is located at Domestic Lines Departures Floor in the lower floor of cleared area after second security control.

Is Bankasi Millenium Lounge: All Is Bankasi Credit Card holders and First and Business Class passengers of contracted airlines can benefit from services of İs Bankasi Millenium Lounge free of charge. Other passengers can also make use of the services of this hall by paying usage fee. Is Bankasi Millenium Lounge is located at International Lines Departures floor, upper floor of the cleared area after passport control.

“Primeclass” CIP Service of TAV Airports Holding Co. is a personalized CIP service understanding which passengers who would like to save time, stay away from the stress of airports rush before or after flights and be hosted in a comfortable environment can utilize.

This special service which will make you feel yourself in a different way opens the doors to a world of privileges with its wide spectrum service offered under Prime Pack brand.

Prime Pack hosts primeclass guests with its staff equipped with a professional service understanding.

Our guests are welcomed by our expert “primeclass” hostess and portage staff at the entrance door of our terminal, x-ray pass, check-in and passport procedures are made with the assistance of our hostesses. Resting of our passengers at CIP Lounge in a specially designed comfort and environment excluded from crowd, noise pollution and flight chasing stress.

At the lounge, our guests can use internet facilities, eat and drink at cold and hot buffet while watching the latest news. When it is time for boarding they are seen off by CIP hostess at aircrafts door.

Guests can benefit from “primeclass” comfort on their arrival and during their domestic line flights too.

“Primeclass” is a boutique CIP service offered to all passengers regardless of airline or class, of any age and any profession, whose time is valuable, fond of comfort and travelling without stress. You can take advantage of this special service offered by “primeclass” by making a reservation at least 48 hours before your flight.

For reservation and detailed information:

Related person: Burcu SHAW

Telephone: +90 312 590 40 64
E-mail: burcu.shaw@tav.aero

For receiving information regarding escort services provided by airline companies you must apply to airline companies of your preference.

Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards; therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information.

You can consult our Lost Property department for articles forgotten in our terminal.

TAV Esenboga Lost Property: +90 312 590 43 88

Due to our directives, Lost Property deliveries are made to the owner of the property or to third persons legally appointed as proxy, only from our Lost Property Office in person.

Working hours of Lost Property Department:
Every Day of the Week: 10:00 – 22:00