1. Flight Schedule and Ticket Operations:

As schedules, price information and ticket operations regarding flights are under the control and responsibility of airline companies, we would like to remind you that you can access to detailed and accurate information from airline companies of your choice.

2. Transportation alternatives between airport and city center:

Transportation with Havas Services:

You can use HAVAS services to come to our Terminal from city center which depart every half hour from ASTI passenger arrivals hall between 03:00 – 21:00 hours or from Havas Terminal at Ulus 19 May Stadium’s B entrance between 03:00 – 21:30. Between 21:00 – 03:00 Havas buses make arrangements according to departure hours of flights.

After your arrival at Esenboga Airport, to go to the city center, you can use Havas services from their bus stop in front of Domestic-International Lines Arrivals Floor. Bus stop is on the right side of entrance. Buses do not have fixed schedule and depart according to arrival times of flights.

For detailed information regarding Havas Services:
www.havas.com.tr

Transportation by Bus:

For detailed information regarding bus line 442 which make a ring tour of Airport – ASTİ – Kızılay:
www.belkoair.com

Transportation by Taxi:

If you wish to use a taxi from our terminal, for detailed information:
www.esenbogataksi.com

Telephones: +90 312 390 00 00 / 1258 – 1705
+90 312 398 08 97 – 98

Car Rental:

Contact information regarding car rental companies at arrivals floor of our terminal:


Sixt Rent A Car 0312 398 21 90
Avis – Rent A Car 398 03 15
Hertz – Rent A Car 398 05 35
Europcar –Rent A Car 398 05 03
A Car& Hotel Reservation 398 22 03
Gopis – Rent A Car 398 22 22–23
Papillon Tour/ Eco Car Rental Services 398 21 63–64
Alamo National Car Rental 398 21 66

3.Accommodation Facilities in Airport vicinity:

Hotels in the vicinity of our airport:

Esenboga Airport Hotel *****                                  
Esenboga Havalimanı Yolu 16.KmSaray / Ankara
Tel: +90 312 399 47 00
Fax: +90 312399 46 98
www.esenbogaairportotel.com.tr
info@esenbogaairportotel.com.tr

Büyük Anadolu Hotel *****         
Esenboga Havalimanı Yolu 27.KmAkyurt / Ankara
Tel: +90 312 841 64 64
Fax: +90 312841 62 30
www.buyukanadoluhotel.com
info@buyukanadoluhotel.com

4. Do I need to make my subscription beforehand?

Yes. You need to make your subscription within one hour after your entrance in our parking

5. Does your Subscription Center provide 24-hour service? How long does subscription formalities take?

Our terminal and our parking provide 24 hour services and you can make your subscription transaction any time of the day in a very short time.

6. Vale Parking

All passengers can benefit from valet parking services during their domestic and international flights, 24 hours a day, by leaving their cars to our experienced valet staff. Insurance is included.

With this privileged service, passengers do not loose time for searching for a parking place in the busy traffic of the airport. Instead, they deliver their vehicles safely and on their return at the prefered parking exit.

The passengers can deliver their cars at 5 valet parking points:

- 2 at arrivals floor entrance doors,
- 2 at departures floor entrance doors
- 1 In front of THY CIP Hall

7. Lounge Services at our Terminal:

There are 4 CIP Lounge in our terminal:

THY Domestic Lines CIP Lounge: Turkish Airlines Business Class and Elit Card holder passengers can make use of this hall which is operated by Turkish Airlines and situated outside of terminal building, near Domestic Lines Arrivals floor.

THY International Lines CIP Lounge: Turkish Airlines Business Class and Elit Card holder passengers can make use of this hall which is operated by Turkish Airlines and situated at International Lines Departures floor, in the upper floor of  cleared area after passport control.

Wings Prime Class Lounge: “Primeclass” passengers, card owners specified by Akbank, Priority class card holders and guests of other contracted institutions can make use of this facility free of charge while other passengers need to pay usage fee. WINGS “primeclass” Lounge is located at Domestic Lines Departures Floor in the lower floor of cleared area after second security control.

Is Bankasi Millenium Lounge: All Is Bankasi Credit Card holders and First and Business Class passengers of contracted airlines can benefit from services of İs Bankasi Millenium Lounge free of charge. Other passengers can also make use of the services of this hall by paying usage fee. Is Bankasi Millenium Lounge is located at International Lines Departures floor, upper floor of the cleared area after passport control.

8.Passengers Escort Service:

“Primeclass” CIP Service of TAV Airports Holding Co. is a personalized CIP service understanding which passengers who would like to save time, stay away from the stress of airports rush before or after flights and be hosted in a comfortable environment can utilize.

This special service which will make you feel yourself in a different way opens the doors to a world of privileges with its wide spectrum service offered under Prime Pack brand.

Prime Pack hosts primeclass guests with its staff equipped with a professional service understanding.

Our guests are welcomed by our expert “primeclass” hostess and portage staff at the entrance door of our terminal, x-ray pass, check-in and passport procedures are made with the assistance of our hostesses. Resting of our passengers at CIP Lounge in a specially designed comfort and environment excluded from crowd, noise pollution and flight chasing stress.

At the lounge, our guests can use internet facilities, eat and drink at cold and hot buffet while watching the latest news. When it is time for boarding they are seen off by CIP hostess at aircrafts door.

Guests can benefit from “primeclass” comfort on their arrival and during their domestic line flights too.

“Primeclass” is a boutique CIP service offered to all passengers regardless of airline or class, of any age and any profession, whose time is valuable, fond of comfort and travelling without stress. You can take advantage of this special service offered by “primeclass” by making a reservation at least  48 hours before your flight.

For reservation and detailed information:

Related person: Özge KONDOLOT

Telephone: +90 312 590 40 64
E-mail: ozge.kondolot@esb.yav.aero

For receiving  information regarding escort services provided by airline companies you must apply to airline companies of your preference.

9. Lost and Damaged Luggage Procedures:

Airline companies are responsible for all procedures after check-in, during loading of luggage to aircraft and afterwards; therefore you should make your application to related airlines company Lost-Damaged Luggage Units with your identification and luggage information

10. Lost Property Procedures:

You can consult our Lost Property department for articles forgotten in our terminal.

TAV Esenboga Lost Property: +90 312 590 43 88

Due to our directives, Lost Property deliveries are made to the owner of the property or to third persons legally appointed as proxy, only from our Lost Property Office in person.

Working hours of Lost Property Department:
Every Day of the Week: 10:00 – 22:00

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