Lost Luggage

Complaints about lost, incomplete or damaged luggage from the conveyors in the baggage claim area, as well as for items forgotten inside the aircraft should be directed to the airline company or the ground service company which handled your baggage, together with your identity, baggage, and flight information.

FOR CONTACT:

Turkish Airlines Lost Baggage Office:

This office is located in the Arrivals hall of Domestic and International Terminal buildings. The office follows up only the Turkish Airlines and AnadoluJet passengers’ lost baggage. Lost baggage can also be followed up on the Turkish Airlines web site.

Phone: +90 312 590 40 00

Intercom Extension : 4811

External Line Extension : 4812

Working Hours : 7 days / 24 hours

e-mail: ankistkayipesya@thy.com

Havas Lost Property Office :

This office is located in the International Arrivals baggage claim area of the terminal building.

Phone: +90 312 398 03 12

Extension: 1255

Working Hours : 7 days / 24 hours

e-mail : esbll@havas.net

Çelebi Lost Property Office:

This office is located in the International Arrivals hall of the terminal building.

Phone: +90 312 590 40 00

Extension : 7523

Working Hours : 7 days / 24 hours

e-mail : ESB.LostFound@celebi.com.tr